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COMMUNITY ADVISORY

Last Updated: 04/02/2020

TO OUR CHCL PATIENTS and FAMILIES:

With our continued commitment to care for you, your loved ones, and our community, CHCL has implemented additional procedures and changes to the services we provide during this COVID-19 pandemic.

Call ahead to 806-765-2611 if you are experiencing fever or signs and symptoms of lower respiratory illness (ex. cough, shortness of breath.)

CHCL staff will meet you at the entrances to our clinics.

  • You may see tents at the outdoor entrance, outside doors or inside medical office building before you enter for your appointment.
  • The person who greets will screen you for symptoms under CDC guidelines as well as, recent travel.
  • The screening procedure will determine how we will guide you to receive services.
  • The protocol will apply to all visits at our clinics

If you do have symptoms of any viral illness or someone in your household has been diagnosed with the virus:

  • The greeter will direct you back to your vehicle with further printed instructions.
  • You will be asked to proceed to the drive-thru process for screening
  • Please bring your cell phone to the clinic to help us contact you. If you do not have a cell phone, other arrangements will be made to complete this process.
  • We will be able to care for most of your health needs from the comfort of your own vehicle.

New Visitor Policy

  • We discourage visitors but if you need to be accompanied to your appointment please take extra precautions and follow the check in procedures.
  • We will limit visitors to one healthy adult per patient.

* For your protection, all our CHCL employees will be wearing masks.

* As per the Governor’s Executive Order, all dental appointments are canceled until further notice. If you have a dental emergency, call 806-765-2611 to speak with a provider.

Community Health Center of Lubbock continues to monitor the Coronavirus (COVID-19) evolving situation.

To ensure the safety and well-being of our patients, employees, and community, we are in regular contact with federal, state, and local health officials to ensure we are adhering to the guidelines issued by the Centers for Disease Control and Prevention (CDC). https://www.cdc.gov/coronavirus/2019-ncov/

News and travel advisory information is also available through the Texas Department of State Health Services.