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COMMUNITY ADVISORY
Last Updated: 04/02/2020
TO OUR CHCL PATIENTS and FAMILIES:
With our continued commitment to care for you, your loved ones, and our community, CHCL has implemented additional procedures and changes to the services we provide during this COVID-19 pandemic.
Call ahead to 806-765-2611 if you are experiencing fever or signs and symptoms of lower respiratory illness (ex. cough, shortness of breath.)
CHCL staff will meet you at the entrances to our clinics.
- You may see tents at the outdoor entrance, outside doors or inside medical office building before you enter for your appointment.
- The person who greets will screen you for symptoms under CDC guidelines as well as, recent travel.
- The screening procedure will determine how we will guide you to receive services.
- The protocol will apply to all visits at our clinics
If you do have symptoms of any viral illness or someone in your household has been diagnosed with the virus:
- The greeter will direct you back to your vehicle with further printed instructions.
- You will be asked to proceed to the drive-thru process for screening
- Please bring your cell phone to the clinic to help us contact you. If you do not have a cell phone, other arrangements will be made to complete this process.
- We will be able to care for most of your health needs from the comfort of your own vehicle.
New Visitor Policy
- We discourage visitors but if you need to be accompanied to your appointment please take extra precautions and follow the check in procedures.
- We will limit visitors to one healthy adult per patient.
* For your protection, all our CHCL employees will be wearing masks.
* As per the Governor’s Executive Order, all dental appointments are canceled until further notice. If you have a dental emergency, call 806-765-2611 to speak with a provider.
Community Health Center of Lubbock continues to monitor the Coronavirus (COVID-19) evolving situation.
To ensure the safety and well-being of our patients, employees, and community, we are in regular contact with federal, state, and local health officials to ensure we are adhering to the guidelines issued by the Centers for Disease Control and Prevention (CDC). https://www.cdc.gov/coronavirus/2019-ncov/
News and travel advisory information is also available through the Texas Department of State Health Services. https://www.dshs.texas.gov/coronavirus/
Prevention Tips:
· Stay home when you are sick. If you have a fever, cough, shortness of breath, or if you have come into close contact with someone known to have a confirmed case of Coronavirus and/or traveled outside the country or to states that have confirmed cases in the past 14 days, please call ahead before you come into the health center. This will allow us to prepare staff and prepare to provide you with the best possible route of care.
· Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
· Avoid touching your eyes, nose, and mouth with unwashed hands.
· Avoid close contact with people who are sick.
· Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
· Clean and disinfect frequently touched objects and surfaces.
The Community Health Center of Lubbock
Contact Information
CHCL Main Clinic
Address: 1610 5th Street, Lubbock, Texas 79401
Phone: 806-765-2611
Fax: 806-765-2637
E-mail: info@chcl.tachc.org
Notice of Deemed Status:
This health center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals. For more information, see http://www.bphc.hrsa.gov/ftca/.
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